Last updated: July 2026

At Ram Star, we are committed to preparing and shipping your orders with care, and this page outlines the shipping and delivery mechanism for orders placed through the online store.

مناطق التوصيل

We provide shipping to various cities and regions in the Kingdom of Saudi Arabia, according to the coverage area of the contracted shipping companies.

Service to some remote areas may be unavailable or may require additional shipping time and fees, and this will be clarified to the customer upon order completion or when contacting them if necessary.

مدة تجهيز الطلب

Orders are usually prepared within one to three business days from the date of order confirmation and payment.

The preparation time does not include Fridays and official holidays, and the duration may increase during seasons, promotions, and peak periods.

مدة التوصيل

After the order is handed over to the shipping company, delivery usually takes:

* Two to five business days within major cities.

* Three to seven business days for other areas.

The mentioned durations are estimates and may vary based on the customer's city, the shipping company, and operational circumstances beyond Ram Star's control. The store must clearly inform the customer of the expected delivery time.

رسوم الشحن

Shipping fees are automatically calculated upon order completion, based on the delivery address, order weight, and the selected shipping company.

Free shipping may be available when the order exceeds a certain value or during special promotions, and this will be clarified in the store when available.

تتبع الطلب

After the order is shipped, a tracking number is sent to the customer via the communication method registered in the order, whenever tracking service is available from the shipping company.

The customer is responsible for ensuring the accuracy of the mobile number, address, and recipient details before completing the order.

تعديل عنوان الشحن

A request to modify the shipping address can be made before the order is handed over to the shipping company, by contacting customer service.

After the order is handed over to the shipping company, we do not guarantee the ability to modify the address, and additional fees may apply according to the shipping company's policy.

تعذر التسليم

In case the shipment cannot be delivered due to:

* An error or deficiency in the address details.

* No response to the shipping company.

* Refusal to accept the order without any defect or error.

* Not receiving the shipment within the period specified by the shipping company.

The shipment may be returned to Ram Star, and the customer will bear the costs of reshipping or resending the order, depending on the case.

تلف الشحنة أو اختلاف الطلب

If the shipment arrives damaged or the product does not match the order, please do not use the product and contact us within 48 hours of receipt, sending:

* Order number.

* Clear photos of the product.

* Photos of the outer packaging.

* A brief description of the problem.

The situation will be verified and processed according to the return and exchange policy. The customer has the right not to accept the shipment if the product is defective or does not meet the agreed specifications.

تأخر الشحنة

Delays may occur due to weather conditions, seasons, pressure from shipping companies, or any circumstances beyond Ram Star's control.

If delivery is delayed beyond the agreed period, the customer can contact customer service to follow up on the order. According to e-commerce regulations, the consumer has the right to cancel the order if delivery is delayed for more than 15 days from the contract date or the agreed date, unless another period is agreed upon.

الطلبات المستلمة

Delivering the verification code or the shipment receipt code to the delivery representative is considered acknowledgment of receipt of the order, so we advise the customer to check the status of the shipment before sharing the delivery code.

التواصل معنا

For inquiries about the order or shipping, please contact customer service through the Contact Us page or through the official communication channels of Ram Star.

أحكام عامة

* The shipping period begins after payment confirmation and order preparation.

* Ram Star is not responsible for delays resulting from incorrect information provided by the customer.

* Ram Star reserves the right to update the shipping policy as needed, and the policy in effect at the time of order execution will apply.